If your work area is a cube,
you can likely hear your next-door neighbor lie to his creditors,
tell his wife that he's working late and close and important deal.
Here are a few strategies to help you survive life in this goldfish
bowl:
Speak softly
Be aware that your voice projects. A loud voice working conditions
difficult for your co-workers. Its distracting and makes
concentrating on the task at hand very difficult, and should they
also be engaged in a telephone discussion may very well overwhelm
the voice in their telephone.
Do not use a speaker phone
This would make things even worse, because the person next
door is not only distracted by your voice, but your parties voice
too.
Confidential matters
Do not discuss confidential matters in your cubicle. Cubicles
offer very little privacy, so you should not discuss confidential
matters there. Your board room is an excellent place to hold
meetings where confidential information will be exchanged. If you
need to discuss the issue on the telephone, find out if you can
borrow a phone in someone else's office to conduct this discussion.
Keep your personal cellular phone off. You are on the phone,
and engaged in a long but hopefully profitable consultation with a
client. Your cellular phone starts ringing. Because you are engaged,
it will take longer for you to answer the call. In the meantime your
phone will create more noise and distract other employees.
Take your cellular phone to lunch
When you go to lunch, take your cellular phone with you. This
is to ensure that should your phone ring, you are at hand to answer
it. Leaving it behind is unfair, especially if its on, as the noise
may rove distracting. Also, a cellular phone is very valuable, and
you should not leave it lying about. It is your responsibility to
look after it, not pass the buck to your neighbor.
Turn your answering machine on
When you leave your desk, set your answering machine on. Your
neighbor should not have to field your calls, or try to work while
you telephone rings constantly, unattended.
Keep your personal calls to a minimum
Its best if your receive personal calls at lunch or during
your breaks, and no more. Your private life is your own, and you
should not inflict it on your neighbors.
Do not interrupt someone who is on the telephone
You should refrain from using sign language to interrupt
someone who is on the phone. It is better that you wait until the
call is finished, before you approach the person and tell them
whatever it is that you'd like to discuss.
Use your conference room for meetings
Space is at premium in open plan office arrangement, so its
best that you meet your clients at a conference room, rather than at
your desk. First of all, you want your client to be bale to relax,
and to have the opportunity to provide them with excellent service
without interruptions from your phone, colleagues or the activities
taking place around you. Also, your neighbor is in fact, in her
office, and should have the privacy to conduct business without
worrying about a non-employee listening in on what she says.
Do not use screen savers which make noise
One mans music is another mans noise, so its very important
that you allow others to work in a quiet area.
Interruptions
The cubicle next to yours is someone else's office. Would you
barge into a colleagues office without knocking and being told to
come in? The cubicle is your colleagues office space, so respect it.
Respect other peoples space when they look busy. When your colleague
looks busy, pretend that the office door is closed, and they are in
a meeting with the company president. So there should be no
interruptions until you pick up the signal that they may be wiling
to talk. On the other hand, don't make eye contact with someone when
you don't want to be interrupted.
Hear no evil
Should you happen to overhear private or confidential
conversations, pretend that you never heard it all. More
importantly, don't repeat what you heard to others.
Beware of smells
Don't wear too much perfume or aftershave: you may think that
it smells wonderfully, while your neighbor chokes on it! Keep
snacking to a minimum. Would you walk into someone else's office,
pull out a chair and start snacking? Absolutely not! The same
principle applies to cubicles. Yes, you are in your side of the
room, however, the partition offers very little privacy, so your
neighbor will be forced to listen to all the crunchy noises your
apple makes, or worse, have the aroma of your fries wafting in her
direction while she tries to get some work done.
Be careful of the impression you make
Your cubicle gives your colleagues and people around you an
impression of the person you are. Recognize that, and make sure that
it does present a good impression. That means that it should be keep
tidy and clean, with documents filed in their proper places.